Miller & Associates's service is backed by a written service programme, the adoption of KPI’s and a written quality control programme all individually prepared in conjunction with our clients.
For major accounts, Miller & Associates operates on a totally different basis to most other international brokers.
Miller & Associates’s independence means it is not tied to “in-house services” irrespective of its skills base, but is free to work with companies and correspondents around the world, who share its values and commitment to delivering results. Working with our clients, Miller & Associates will select the most appropriate partner in each territory who has depth of local knowledge.
This would be combined with Miller & Associates’s expertise and access to the international market, to deliver the right solution; be it for policy design, insurance placements, risk management, alternative risk transfer or any other matter.
A total global service team is put into place providing both authority and accountability to the client for all activities. An Account Director is appointed and the entire Miller global resources report to him, in respect of every facet of Miller & Associates’s involvement with its clients.
The Miller & Associates service team is our client’s partner, working as closely as it can with and forming an adjunct to it's clients insurance, claims and risk management activities.
The service team outlined is made up of people with considerable experience and includes members with technical expertise in policy wording, insurance placements, claims management and risk management.
Clients can call upon a vast breadth of knowledge delivered by professionals who are experts in their respective fields. To ensure you receive personal service and complete accountability, Miller & Associates will provide a single point of contact to coordinate and manage this service.